Privacy Policy

Renstimate ("we," "our," or "us") operates the rent estimation platform and website located at renstimate.com (the "Service"). This Privacy Policy applies to all users of the Service and describes how we collect, use, share, and protect your personal information.

We are committed to protecting your privacy and ensuring transparency about our data practices. This policy complies with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

We collect information that you provide directly to us and information that is automatically collected when you use our Service:

Information You Provide

• Account Information: Email address, password (hashed), and profile information when you create an account
• Property Information: Addresses, property characteristics (bedrooms, bathrooms, property type), and rental estimates
• Payment Information: Payment method details processed through Stripe (we do not store full credit card numbers)
• Communication: Information you provide when contacting us for support or inquiries

Information Automatically Collected

• IP Addresses: We collect and store IP addresses for rate limiting, security, and analytics purposes
• Usage Data: Information about how you interact with our Service, including pages visited, features used, and timestamps
• Device Information: Browser type, device type, operating system, and screen resolution
• Location Data: Approximate geographic location derived from IP addresses (used for rate limiting and market data)
• Cookies and Tracking: We use cookies and similar technologies as described in our Cookie Policy below

We use the information we collect for the following purposes:

• Provide, maintain, and improve our rent estimation services
• Process payments and manage subscriptions
• Authenticate users and manage accounts
• Implement rate limiting and prevent abuse of our Service
• Generate and store property estimates and rental analysis reports
• Send service-related communications, including updates and support responses
• Analyze usage patterns and improve user experience
• Comply with legal obligations and enforce our Terms of Use
• Detect, prevent, and address technical issues and security threats
• Conduct analytics using Google Analytics (with your consent)

We use third-party services to operate our Service. These services may collect or have access to your information:

Service Providers

• Supabase: Provides user authentication, database storage, and backend infrastructure. View their privacy policy at supabase.com/privacy
• Stripe: Processes payments and subscription management. Payment card information is handled directly by Stripe and never stored by us. View their privacy policy at stripe.com/privacy
• RentCast API: Provides property and rental market data for our estimates. Address information is shared with RentCast to generate estimates.
• Radar: Provides address autocomplete services. Address input may be processed by Radar.
• Google Analytics: Analyzes website usage and user behavior (used only with your consent). View their privacy policy at policies.google.com/privacy

Data Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• With service providers who assist us in operating our Service (under strict confidentiality agreements)
• When required by law or to comply with legal processes
• To protect our rights, property, or safety, or that of our users
• In connection with a business transfer (merger, acquisition, or sale of assets)
• With your explicit consent

We use cookies and similar tracking technologies to enhance your experience:

Types of Cookies

• Essential Cookies: Required for authentication, session management, and core functionality. These cannot be disabled.
• Functional Cookies: Remember your preferences (e.g., theme settings, language preferences)
• Analytics Cookies: Used by Google Analytics (with consent) to analyze website usage and performance
• Guest ID Cookies: Track guest sessions for rate limiting and estimate storage

Cookie Management

You can manage cookie preferences through your browser settings or our cookie consent banner. However, disabling certain cookies may affect Service functionality.

We implement technical and organizational security measures to protect your information:

• Encryption in transit using HTTPS/TLS
• Secure password hashing (passwords are never stored in plain text)
• Secure database storage with access controls
• Regular security assessments and updates
• Rate limiting and abuse prevention measures
• Limited access to personal data on a need-to-know basis

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will promptly notify affected users in the event of a data breach as required by law.

We retain your information for as long as necessary to provide our Service and comply with legal obligations:

• Account Data: Retained while your account is active and for a reasonable period after account closure
• Property Estimates: Stored to enable you to access your saved estimates and reports
• IP Addresses: Retained for rate limiting and security purposes, typically for 90 days
• Payment Records: Retained as required by financial regulations (typically 7 years)
• Analytics Data: Retained according to Google Analytics retention settings (up to 26 months)

You may request deletion of your data at any time, subject to legal retention requirements.

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

You have the right to access the personal information we hold about you and receive a copy in a portable format.

Correction

You can update or correct your account information through your account settings or by contacting us.

Deletion

You may request deletion of your personal information, subject to legal retention requirements. You can delete your account and associated data through your account settings.

Opt-Out

You can opt-out of analytics cookies and marketing communications. You can manage cookie preferences through our cookie consent banner or browser settings.

Data Portability

You have the right to receive your data in a structured, commonly used, and machine-readable format.

California Privacy Rights (CCPA)

California residents have additional rights, including the right to know what personal information is collected and the right to opt-out of the sale of personal information (we do not sell personal information).

GDPR Rights (EU Users)

EU residents have rights including access, rectification, erasure, restriction of processing, data portability, and the right to object to processing.

To exercise these rights, please contact us at support@renstimate.com. We will respond to your request within 30 days.

Our Service is operated from the United States. If you are located outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate.

By using our Service, you consent to the transfer of your information to the United States and other jurisdictions. We take steps to ensure that your information receives adequate protection, including through standard contractual clauses and other appropriate safeguards as required by law.

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

If you have questions, concerns, or wish to exercise your privacy rights, please contact us:

For EU residents, if you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with your local data protection authority.